Terms of Business for Chilli Promotional Products Ltd

These terms and conditions ("the Conditions") set out the terms on which Chilli Promotional Products Ltd (“the Company”) supplies all goods and services to its Customers. No variation to the Conditions will be binding on the Company unless set out in writing and accepted in writing by an authorised representative of the Company. These Conditions supersede all earlier sets of terms and conditions and apply to every contract made between the Company and its Customers for the supply of Goods.

April 2025

Quotations

• Any quotations provided to you will remain valid for a period of 14 days, following which the Company reserves the right to provide an amended quotation.
• The Company reserves the absolute right at any time to change the prices (including delivery charges) quoted to the Customer or set out in the Company’s brochures or other documentation (including its price lists):-
  1. to correct errors or omissions;
  2. to reflect any alteration to the Goods requested by the Customer;
  3. to reflect any increase in the costs of completing the Contract (including, but not limited to, increases in costs of production, transport charges, insurance, variations in tax or duty or alterations of exchange rates); or
  4. for any other unforeseen event beyond the Company’s control.

Price

• The price quoted is exclusive of VAT at the current rate.
• The prices are per item unless otherwise stated.
• All prices are subject to fluctuation due to factors beyond the Company’s control.

Contract

• A contract will be formed between the Company and a Customer when the Company accepts an order for Goods (“the Goods”) placed by the Customer (whether the order is placed by telephone or in writing) (“the Contract”). No previous negotiations, quotations, correspondence or other communication prior to the date of order shall form part of the Contract unless the Company expressly agrees otherwise. All Contracts shall be subject to these Conditions.

Print Size & Position

• The print area is as stated for the product, or at the discretion of the printer where no area is stated.

Artwork

• To produce your design, we will require your logo to be submitted in digital format - either by e-mail or on disk. Please contact us for current information on the various accepted formats.
• Simple artwork will be produced Free of Charge and any additional costs will be agreed prior to proceeding.
• The Company is not responsible for any copyright or legal ownership.

Samples

• Samples of all products can be supplied and will be charged for, this charge will be credited providing the samples are returned to the Company within 21 days in good condition, and original packaging.

Proofs

• The Company will supply proofs prior to production and will not proceed with production until written approval has been received. Once written approval has been received full responsibility for the artwork will be assumed by the client and we will not be held responsible for any errors therein.
• Paper / electronic proofs will be supplied free of charge (although if there are multiple changes and re-proofs required we reserve the right to charge a fee and will agree this with you before proceeding).
• Printed proofs supplied on the item can be produced at a charge which will be confirmed in writing as required.

Origination

• All orders will require either a screen, die or template and the cost of this is stated for each product.

Second Colour and / or Position Printing

• Prices are usually stated for one colour and one position however a second colour and or position is usually possible. Please call our sales office to find out more about feasibility and costs for specific items.

Colour Matching

• We will make every effort to match print colours to Pantone Colour references but due to various printing methods and materials, there may be some variations in colour. If you require an exact match and no tolerance is acceptable we recommend a product proof. Surcharges may apply for exact colour matches.

Quantities

• Most products are subject to a minimum order quantity as stated.
• Quantities are subject to a 10%+/- due to the complex nature of the print. We reserve the right to amend the quantity delivered and invoiced within this boundary.

Small Order Charges

• Orders with a value of less than £100 excluding any origination charges and VAT will be subject to a £10 administration charge.
• If you require a quantity smaller than the minimum quantity shown this is usually possible but these orders will be subject to a small surcharge. Please call our sales office to discuss you individual requirements

Rushed Order Charges

• If you require delivery very quickly, this is often available on request, but rushed orders are usually subject to a surcharge which will be agreed at the time of ordering.

Delivery

• Delivery charges will be added to all orders placed.
• Delivery is usually 2-3 weeks after approval of artwork, although lead times will be advised at the time the order is placed.
• While every effort will be made to deliver on time, we are unable to accept liability for any loss arising due to late deliveries.

Claims

• Deliveries should be carefully checked within 24 hours of delivery and any damages or shortages notified in writing to the Company. Failure to do this will nullify any future claim.

Title and Risk

• Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery to the address specified by the Customer or, if the Customer (or the delivery addressee) fails to take delivery or postpones delivery of the Goods, the time when the Company has tendered delivery of the Goods.
• Notwithstanding delivery and the passing of risk in the Goods, the title in the Goods shall not pass to the Customer until the Company has received in cash or cleared

funds payment in full of the Price for the Goods and all and any other Goods or services or other charges for which payment is then due to the Company. Until title passes to the Customer the Customer shall hold the Goods as the bailee for the Company and shall make the Goods available for collection by the Company upon request.

Warranties and Liability

• Save as expressly provided in the Conditions all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
• The Company reserves the right at any time to modify, amend or add to any of its brochures or information contained in its brochures or other documentation (including price lists, drawings, illustrations and measurements).
• Whilst every effort is made to ensure the accuracy of the description of Goods or other information provided by the Company in its sales literature or any other documents, no warranty is given and no liability will be accepted by the Company for losses resulting from any misdescription, omission, typographical error or any other error of whatever nature in its sales literature or other documentation and the Company may correct such errors without any liability on its part.
• All advice and recommendations given by or on behalf of the Company to the Customer as to the type or quantity of Goods to be ordered are given without liability on the part of the Company.
• The Company shall not be liable to the Customer for any indirect, special, incidental, economic or consequential loss (including without limitation loss of profits, loss of revenue, loss of goodwill and loss of contracts) whether caused by the negligence of the Company or otherwise which arises out of or in connection with the supply of the Goods.
• In the event that any exclusion contained in the Contract shall be held to be invalid for any reason and the Company becomes liable for loss or damage that may not lawfully be limited, the Company’s liability shall be limited to the replacement or repair of the relevant Goods, or to a refund of the price for the Goods (or a proportionate part of the price) at the Company’s sole discretion. In no circumstances shall the Company’s liability to the Customer exceed the amount paid by the Customer in respect of the relevant Goods.
• Nothing in this Contract shall limit or exclude the Company’s liability in respect of death or personal injury caused by the negligence of the Company.

Payment

• You will be required to pay in advance for your first order, on receipt of a pro-forma invoice. For future orders, providing a credit account has been established, strict 14 day payment terms will apply.
• Any discounts offered are on the strict understanding that payment will be received by the due date. If payment is not received by the due date we reserve the right to invoice for the difference between the standard rate and the discounted rate offered.
• We reserve the right to charge you for any legal or collection charges incurred by using a third party or court proceedings to collect outstanding monies.
• Time for payment shall be of the essence. All sums due to the Company from the Customer under the Contract shall be paid without any set-off or counterclaim.
• If payment remains outstanding after the due date the Company may withhold further deliveries of the Goods under this or under any other contract between the Company and the Customer, and/or:
  1. charge the Customer interest on outstanding sums at the rate of 5% per annum above the base lending rate from time to time of Abbey National Plc from the due date until payment in full is received in cleared funds; and/or
  2. terminate the Contract in whole or in part and seek to recover damages for breach of contract.
• Should the Customer become insolvent, be unable to pay its debts, commit any act of bankruptcy, go into liquidation, have a receiver appointed or make any voluntary arrangement with its creditors or suffer any similar action to be taken then:-
  1. if the Goods have been delivered but not paid for the price for the Goods shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary;
  2. the Customer's right to keep the Goods shall cease; and
  3. the Company shall have the right to determine any contract or suspend any further deliveries under any contract with the Customer without liability to the Customer as well as retaining the right to recover any money due for damages resulting from breach of contract.

Company Logo’s

• Please note that company logos reproduced in catalogues and pictures supplied are to demonstrate the effect that can be obtained on specific products and the products shown have not necessarily been supplied by The Company, or endorsed by the owners of the trademarks featured.

Cancellation Charges

• Charges will be made on all cancelled orders in addition to a charge for work carried out prior to the date of cancellation being received in writing.

Intellectual Property

• Nothing in these Conditions shall be construed as assigning to the Customer or granting the Customer any interest in any intellectual property rights in the Goods and the Customer shall not at any time in any way question or dispute the ownership by the Company or any other party of the intellectual property rights in the Goods.

Customer Content

(which term for the purposes of these Conditions means marketing material, data, text, audio files, video files, graphics, software, trademarks, trade names and other materials to be provided by the Customer to enable the Company to supply the relevant Goods)

• The Customer warrants to the Company that any and all rights in the Customer Content belong to the Customer and that the use of the Customer Content in the supply of the Goods will not infringe the intellectual property rights of any other party. The Customer agrees to indemnify and keep the Company indemnified

against any liability which it suffers as a result of the breach of this clause.

Terms of Business for Chilli Promotional Products Ltd

These terms and conditions ("the Conditions") set out the terms on which Chilli Promotional Products Ltd (“the Company”) supplies all goods and services to its Customers. No variation to the Conditions will be binding on the Company unless set out in writing and accepted in writing by an authorised representative of the Company. These Conditions supersede all earlier sets of terms and conditions and apply to every contract made between the Company and its Customers for the supply of Goods.

April 2025

Quotations

• Any quotations provided to you will remain valid for a period of 14 days, following which the Company reserves the right to provide an amended quotation.
• The Company reserves the absolute right at any time to change the prices (including delivery charges) quoted to the Customer or set out in the Company’s brochures or other documentation (including its price lists):-
  1. to correct errors or omissions;
  2. to reflect any alteration to the Goods requested by the Customer;
  3. to reflect any increase in the costs of completing the Contract (including, but not limited to, increases in costs of production, transport charges, insurance, variations in tax or duty or alterations of exchange rates); or
  4. for any other unforeseen event beyond the Company’s control.

Price

• The price quoted is exclusive of VAT at the current rate.
• The prices are per item unless otherwise stated.
• All prices are subject to fluctuation due to factors beyond the Company’s control.

Contract

• A contract will be formed between the Company and a Customer when the Company accepts an order for Goods (“the Goods”) placed by the Customer (whether the order is placed by telephone or in writing) (“the Contract”). No previous negotiations, quotations, correspondence or other communication prior to the date of order shall form part of the Contract unless the Company expressly agrees otherwise. All Contracts shall be subject to these Conditions.

Print Size & Position

• The print area is as stated for the product, or at the discretion of the printer where no area is stated.

Artwork

• To produce your design, we will require your logo to be submitted in digital format - either by e-mail or on disk. Please contact us for current information on the various accepted formats.
• Simple artwork will be produced Free of Charge and any additional costs will be agreed prior to proceeding.
• The Company is not responsible for any copyright or legal ownership.

Samples

• Samples of all products can be supplied and will be charged for, this charge will be credited providing the samples are returned to the Company within 21 days in good condition, and original packaging.

Proofs

• The Company will supply proofs prior to production and will not proceed with production until written approval has been received. Once written approval has been received full responsibility for the artwork will be assumed by the client and we will not be held responsible for any errors therein.
• Paper / electronic proofs will be supplied free of charge (although if there are multiple changes and re-proofs required we reserve the right to charge a fee and will agree this with you before proceeding).
• Printed proofs supplied on the item can be produced at a charge which will be confirmed in writing as required.

Origination

• All orders will require either a screen, die or template and the cost of this is stated for each product.

Second Colour and / or Position Printing

• Prices are usually stated for one colour and one position however a second colour and or position is usually possible. Please call our sales office to find out more about feasibility and costs for specific items.

Colour Matching

• We will make every effort to match print colours to Pantone Colour references but due to various printing methods and materials, there may be some variations in colour. If you require an exact match and no tolerance is acceptable we recommend a product proof. Surcharges may apply for exact colour matches.

Quantities

• Most products are subject to a minimum order quantity as stated.
• Quantities are subject to a 10%+/- due to the complex nature of the print. We reserve the right to amend the quantity delivered and invoiced within this boundary.

Small Order Charges

• Orders with a value of less than £100 excluding any origination charges and VAT will be subject to a £10 administration charge.
• If you require a quantity smaller than the minimum quantity shown this is usually possible but these orders will be subject to a small surcharge. Please call our sales office to discuss you individual requirements

Rushed Order Charges

• If you require delivery very quickly, this is often available on request, but rushed orders are usually subject to a surcharge which will be agreed at the time of ordering.

Delivery

• Delivery charges will be added to all orders placed.
• Delivery is usually 2-3 weeks after approval of artwork, although lead times will be advised at the time the order is placed.
• While every effort will be made to deliver on time, we are unable to accept liability for any loss arising due to late deliveries.

Claims

• Deliveries should be carefully checked within 24 hours of delivery and any damages or shortages notified in writing to the Company. Failure to do this will nullify any future claim.

Title and Risk

• Risk of damage to or loss of the Goods shall pass to the Customer at the time of delivery to the address specified by the Customer or, if the Customer (or the delivery addressee) fails to take delivery or postpones delivery of the Goods, the time when the Company has tendered delivery of the Goods.
• Notwithstanding delivery and the passing of risk in the Goods, the title in the Goods shall not pass to the Customer until the Company has received in cash or cleared

funds payment in full of the Price for the Goods and all and any other Goods or services or other charges for which payment is then due to the Company. Until title passes to the Customer the Customer shall hold the Goods as the bailee for the Company and shall make the Goods available for collection by the Company upon request.

Warranties and Liability

• Save as expressly provided in the Conditions all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
• The Company reserves the right at any time to modify, amend or add to any of its brochures or information contained in its brochures or other documentation (including price lists, drawings, illustrations and measurements).
• Whilst every effort is made to ensure the accuracy of the description of Goods or other information provided by the Company in its sales literature or any other documents, no warranty is given and no liability will be accepted by the Company for losses resulting from any misdescription, omission, typographical error or any other error of whatever nature in its sales literature or other documentation and the Company may correct such errors without any liability on its part.
• All advice and recommendations given by or on behalf of the Company to the Customer as to the type or quantity of Goods to be ordered are given without liability on the part of the Company.
• The Company shall not be liable to the Customer for any indirect, special, incidental, economic or consequential loss (including without limitation loss of profits, loss of revenue, loss of goodwill and loss of contracts) whether caused by the negligence of the Company or otherwise which arises out of or in connection with the supply of the Goods.
• In the event that any exclusion contained in the Contract shall be held to be invalid for any reason and the Company becomes liable for loss or damage that may not lawfully be limited, the Company’s liability shall be limited to the replacement or repair of the relevant Goods, or to a refund of the price for the Goods (or a proportionate part of the price) at the Company’s sole discretion. In no circumstances shall the Company’s liability to the Customer exceed the amount paid by the Customer in respect of the relevant Goods.
• Nothing in this Contract shall limit or exclude the Company’s liability in respect of death or personal injury caused by the negligence of the Company.

Payment

• You will be required to pay in advance for your first order, on receipt of a pro-forma invoice. For future orders, providing a credit account has been established, strict 14 day payment terms will apply.
• Any discounts offered are on the strict understanding that payment will be received by the due date. If payment is not received by the due date we reserve the right to invoice for the difference between the standard rate and the discounted rate offered.
• We reserve the right to charge you for any legal or collection charges incurred by using a third party or court proceedings to collect outstanding monies.
• Time for payment shall be of the essence. All sums due to the Company from the Customer under the Contract shall be paid without any set-off or counterclaim.
• If payment remains outstanding after the due date the Company may withhold further deliveries of the Goods under this or under any other contract between the Company and the Customer, and/or:
  1. charge the Customer interest on outstanding sums at the rate of 5% per annum above the base lending rate from time to time of Abbey National Plc from the due date until payment in full is received in cleared funds; and/or
  2. terminate the Contract in whole or in part and seek to recover damages for breach of contract.
• Should the Customer become insolvent, be unable to pay its debts, commit any act of bankruptcy, go into liquidation, have a receiver appointed or make any voluntary arrangement with its creditors or suffer any similar action to be taken then:-
  1. if the Goods have been delivered but not paid for the price for the Goods shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary;
  2. the Customer's right to keep the Goods shall cease; and
  3. the Company shall have the right to determine any contract or suspend any further deliveries under any contract with the Customer without liability to the Customer as well as retaining the right to recover any money due for damages resulting from breach of contract.

Company Logo’s

• Please note that company logos reproduced in catalogues and pictures supplied are to demonstrate the effect that can be obtained on specific products and the products shown have not necessarily been supplied by The Company, or endorsed by the owners of the trademarks featured.

Cancellation Charges

• Charges will be made on all cancelled orders in addition to a charge for work carried out prior to the date of cancellation being received in writing.

Intellectual Property

• Nothing in these Conditions shall be construed as assigning to the Customer or granting the Customer any interest in any intellectual property rights in the Goods and the Customer shall not at any time in any way question or dispute the ownership by the Company or any other party of the intellectual property rights in the Goods.

Customer Content

(which term for the purposes of these Conditions means marketing material, data, text, audio files, video files, graphics, software, trademarks, trade names and other materials to be provided by the Customer to enable the Company to supply the relevant Goods)

• The Customer warrants to the Company that any and all rights in the Customer Content belong to the Customer and that the use of the Customer Content in the supply of the Goods will not infringe the intellectual property rights of any other party. The Customer agrees to indemnify and keep the Company indemnified

against any liability which it suffers as a result of the breach of this clause.